Introduction
Welcome to The Gut Detective online store. These Terms and Conditions govern your use of our website and the purchase of products from our store. By accessing or using our website, you agree to be bound by these Terms and Conditions.
Store Information
- Store Name: The Gut Detective
- Location: Australia
- Shipping Carrier: Australian Post
Ordering
- Eligibility: You must be at least 18 years old to place an order on our website.
- Product Descriptions: We strive to ensure that our product descriptions are accurate and up-to-date. However, we do not guarantee that the descriptions are error-free.
- Order Acceptance: After placing an order, you will receive an email confirmation. This confirmation does not guarantee acceptance of your order. We reserve the right to cancel or limit any order for any reason.
Pricing and Payment
- Prices: All prices are listed in Australian Dollars (AUD) and include GST (Goods and Services Tax) unless otherwise stated.
- Payment Methods: We accept major credit cards, PayPal, and other payment methods as indicated on our website.
- Payment Processing: Payment will be processed at the time of order placement. If your payment is declined, your order will not be processed.
Shipping
- Shipping Carrier: We use Australian Post for all shipping within Australia.
- Shipping Costs: Shipping costs are calculated at checkout based on the delivery location and the weight of the order.
- Delivery Time: Standard delivery times are typically 3-7 business days, depending on the destination. Please note that these times are estimates and may vary due to factors beyond our control.
- Shipping Confirmation: You will receive a shipping confirmation email with tracking information once your order has been dispatched.
- International Shipping: At this time, we only ship within Australia.
Returns and Refunds
- Return Policy: If you are not satisfied with your purchase, you may return the product within 30 days of delivery for a refund or exchange. The product must be unused, in its original packaging, and in the same condition that you received it.
- Return Process: To initiate a return, please contact our customer service team at [customer service email]. We will provide you with instructions on how to return the product.
- Refunds: Once we receive your returned product, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will be applied to your original method of payment within 7-10 business days.
- Return Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
Warranty
- Product Warranty: All products are covered by the manufacturer’s warranty, if applicable. Please refer to the product packaging or the manufacturer’s website for warranty information.
- Warranty Claims: To make a warranty claim, please contact our customer service team at [customer service email] with proof of purchase and details of the issue.
Privacy
We are committed to protecting your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.
Limitation of Liability
To the maximum extent permitted by law, The Gut Detective shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our website or products, even if we have been advised of the possibility of such damages.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Australia.
Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website after any changes signifies your acceptance of the new Terms and Conditions.
Thank you for shopping with The Gut Detective!